TNCAMPBE-L Archives

Archiver > TNCAMPBE > 2003-09 > 1064431722


From: "Fay Burris" <>
Subject: [TNCAMPBE-L] Re: DSL problem, "long" may not want to read!
Date: Wed, 24 Sep 2003 15:28:42 -0400
References: <20030924175730.22078.qmail@web11506.mail.yahoo.com>


Hey John, sorry you have had so many problems. I do have DSL. As soon as I
got the DSL I downloaded the Norton Personal Firewall & Norton AntiVirus.
Both are a yearly subscription. You cannot have fast access w/o a firewall
or they will slaughter your computer. So far, they have been successful!
(knock on wood)
When I was having my problems with BellSouth, it was the line from Lake City
to somewhere on Longfield Road. They would repair it & for a few days it
would be fine. Then it would rain or the wind would blow, & I would be off
line again. Sometimes I would be off line for days or weeks. They would
patch the line & the problem would reoccur. This went on for months. In the
beginning I spoke with tech support until we were all exhausted. I would run
around my house unplugging phone jacks, used filters, the whole 9 yards.
I finally contacted a BellSouth representative, & he got the ball rolling &
they came & really repaired the line. It took them all day. (got my fingers
crossed) I was so angry, & told him they could either fix it or I would go
higher than him. He stated they were going to credit my account for two
months DSL service, because of the problems I had incurred. I told him "no
way", I would take a credit. (I should have) He stated he didn't understand,
why? I told him in no uncertain terms that I didn't want anything free. He
stated, he wanted to do it because of the time it took to find & repair the
problem. I told him absolutely NO WAY. I simply stated, if you give me a
credit this will go on forever. If I don't take the credit, you will be
forced to find the problem & hopefully they have? I told him I didn't want
nothing from BellSouth, but for my internet service to work. He was a little
taken back. He told the DSL specialist & the BellSouth repairmen to bring a
new modem. It's a Westell & I had an Alcatel before. They never come in my
house except to check my modem, which they stated was "fine". They further
stated the representative had instructed them to exchange the modem, even if
mine checked good. I guess he wanted me off his back! <g> So far, I haven't
been charged because they continue to monitor my line. The lines in my area
have big time problems. It wasn't my modem. I have been online now w/o
problems for almost 2 months.
I feel like you, I would not pay that bill! I would go wireless & get cable.
I understand it's suppose to be in our area by the last of the month. Check
with Comcast. I know how frustrated you must feel. I swear it about drove me
crazy. Good luck, Fay



----- Original Message -----
From: "Cuz'n John" <>
To: <>
Sent: Wednesday, September 24, 2003 1:57 PM
Subject: [TNCAMPBE-L] Family SItes and such!


> Hi Linda, SHirley, Faye and Fellow Listers,
>
> I don't want to burden y'all with a lengthy
> letter but I want to save y'all some money and
> troubles,
>
> I may have to have my Internet service
> discontinued and I will explain why so that maybe
> I can save some of you the problems that I have
> under gone since the first week of August.
>
> I had to re-setup my computer at least 5 times.
> Some due to hackers and others because of Vuruses
> and such.
>
> I have been online with Bell South DSL for 18
> months. I called them to let them know that my
> Fast Access Alcatel Modem was running no faster
> than a standard 28.8 phone modem and after
> several weeks of talking with them on the phone
> they sent a repairman to my house.
>
> There was and still is nothing wrong with my
> computer.
> The repairman removed my Alcatel Modem that I
> paid BellSouth for when I first went to BROADBAND
> or DSL 18 months ago.
>
> He installed a Westell Modem and a 10/100
> eathernet card. The card I can buy from Wal-Mart
> for about $30.00 and install it myself in 15
> minutes. Anyhow this service that I have been
> paying $50.00 a month for has now costed me this
> months phone bill of $686.72 almost $550.00 of
> this charge is for the new modem that they
> replaced my old one with and a house call.
>
> I had asked the people before the repairman ever
> came to my house about just sending me a
> replacement for their bad equipment but they said
> there would be no charge. I asked the repairman
> when he was here and could find nothing wrong
> with my computer other than their equipment
> before he ever started working if there was a
> charge and he stated no that BELLSOUTH paid him
> thats who he worked for. Now I have this repair
> bill so I will probably have the phone as well as
> the DSL disconected because I will not pay this
> and I don't want to see anyone else on this list
> get burned like I just did.
>
> Faye Burris if you are reading this did they
> charge you for the work they did replacing your
> MODEM?
> I believe that you were the one that told me
> about the problems that you had with your ALCATEL
> USB.
>
>
> Cuz'n John
>
>
> __________________________________
> Do you Yahoo!?
> Yahoo! SiteBuilder - Free, easy-to-use web site design software
> http://sitebuilder.yahoo.com
>
>
> ==== TNCAMPBE Mailing List ====
> Check Out Campbell County Archives at
http://archiver.rootsweb.com/th/index/TNCAMPBE
>
>
>

This thread: