ROCKINGCHAIR-ROOTS-L Archives

Archiver > ROCKINGCHAIR-ROOTS > 2007-11 > 1194867649


From: "Richard A. Pence" <>
Subject: Re: [RC-Rts] ancestry query
Date: Mon, 12 Nov 2007 06:40:49 -0500
References: <000301c8250e$1d1f75b0$575e6110$@com.au>


If I recall correctly the times I have lost my ID and password at
Ancestry.com, all I did was go to the sign-in page (look in the upper
right=hand corner of the Ancestry.com home page). There should be a box to
click that says you have forgotten your ID and password and asks them to
E-mail it to you. You may have to respond to a couple of questions - I don't
recall. If that doesn't work, call them at 1-800-ANCESTRY.

Richard

----- Original Message -----
From: "Valerie" <>
To: <>
Sent: Monday, November 12, 2007 4:26 AM
Subject: [RC-Rts] ancestry query


>I have a problem and wonder if anyone can advise what I might do, perhaps
> it's unsolvable as I have tried everything that I think might work.
>
> For this year I have been a member of ancestry uk, in the last month we
> had
> a computer crash, with that I lost my password and other id I used to
> access
> the site. As a consequence, I cannot use the site for research, yet I am a
> paid member. No amount of mail sent to them, delivers a reply back. Is
> anyone on list familiar with the site or have an idea on what I might do
> to
> remedy this? Appreciate any suggestions. I cannot apply for a new password
> as my other id is not known and of course with a new email address it is
> even more complicated. Kind regards. Valerie
>
>
>
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